Hiring a househelp can feel like a huge relief for a busy mum juggling work, family, and personal commitments. But the first few days with a new helper often set the tone for your long-term working relationship. Without clear expectations and boundaries, you might face frustrations later.
Onboarding your new househelp doesn’t have to be stressful—it’s about balancing guidance with trust. Here’s a simple guide to help you create a smooth start and ensure harmony in your home.
1. Have an Honest Welcome Conversation
Your helper is stepping into a new environment and may feel nervous. Start with a friendly welcome and introduce them to your family. Take time to share your home routines, values, and expectations. This small step builds comfort and mutual respect.
Pro Tip: Be clear about things like mealtimes, use of personal items, and family privacy early on to avoid confusion later.
2. Define Roles and Daily Tasks
Don’t assume your helper knows exactly what you expect. Write down a simple daily schedule and weekly tasks. This reduces misunderstandings and gives your househelp structure.
Examples:
- Daily: Cooking, sweeping, washing dishes, light laundry
- Weekly: Deep cleaning specific rooms, ironing, grocery errands
Pro Tip: Break big tasks into manageable steps—like cleaning one room at a time instead of “deep clean the house.”
3. Set Boundaries Kindly but Firmly
Boundaries create a respectful, safe, and peaceful home. Clarify things like:
- Areas that are private (e.g., master bedroom, office space)
- Use of phones or TV during working hours
- Handling of visitors and calls
Remember, boundaries work both ways. Allow your helper to express their comfort levels too—it encourages trust.
4. Provide Training Where Needed
Every home is unique. Even an experienced househelp may need to learn how you prefer things done—like using eco-friendly products, handling delicate clothes, or caring for your children.
Pro Tip: Demonstrate tasks once or twice, then let them practice while you observe. This builds confidence and consistency.
5. Agree on Communication
Encourage open communication. Let your househelp know it’s okay to ask questions or raise concerns. Likewise, give feedback constructively—focus on improvement, not blame.
Pro Tip: Schedule a weekly check-in. A quick 5-minute chat can resolve small issues before they grow into bigger problems.
6. Respect and Appreciation Go a Long Way
Househelps are more than workers—they’re part of the family support system. Show appreciation for their efforts through kind words, occasional treats, or even just saying “thank you.” Respect motivates more than strict rules ever will.
7. Put Agreements in Writing
For clarity, consider drafting a simple written agreement covering pay, working hours, leave days, and responsibilities. This protects both of you and avoids future misunderstandings.
Final Thoughts
Onboarding your househelp is less about strict control and more about creating a partnership. With clear boundaries, honest communication, and mutual respect, you’ll enjoy a smoother household routine—and more peace of mind as a busy mum.
And if you ever feel overwhelmed with deep cleaning, fumigation, or tasks beyond your househelp’s scope, Ekom Professional Cleaners is here to help. We offer eco-friendly cleaning solutions that keep your home spotless and safe.
📞 Call us on +254 756 562161 or book a service at ekomprofessionalcleaners.co.ke
